FAQs for Ara's Store
Where is the store based?
Believe it or not, I am actually Malaysian. Thus, Malaysia.
What is this store's return policy?
I try my best to make sure the prints are packed properly and sent off with a tracking number, so that you'll know the whereabouts of your order. There will be an insert enclosed with your order regarding the return protocols.
Why are the shipping rates different?
For international orders, the rates are more expensive and vary according to weight of your order, unlike the rates for addresses in Malaysia.
But, if you are ever coming to Malaysia, and attending the same convention, you could save on that by meeting me in person!
Why are the shipping rates expensive?
I am sending your order with a secured mailer and registered label. You know, so that you can track your order and know where it is, and start nagging someone who is at home to keep an eye out for the mailman.
Do you accept orders internationally?
Definitely. I do notice you, my international supporters!
How long does it take for my order to arrive?
According to my postal service :
Note to Seller section, what is that?
Well, if you have any special request, for example, you want to dedicate the print to someone else/you have a specific alias for me to sign to, do let me know. If you just want to give a little comment of support, I'd appreciate that too!
My order has not arrived/went missing!
Oh, no! The order grew legs and walked away! Just kidding. I have alien powers, but I doubt my powers can be transferred.
It's most likely due to someone being clumsy along the delivery chain/it was seized by customs/there is a kleptomaniac along the line.
I'll try my best to get you a replacement or refund, if such a case happens.
Bank-In vs PayPal Methods
Personally, I prefer the bank-in method as it has less complications and isn't fee-charged, unlike via PayPal.
No commissions or fee = more savings = more projects in the future.
Though I understand, for international orders, it would be more straightforward to use PayPal instead. So, don't worry about it!
I revisited your store and I noticed changes?
Do note that Ara's Store reserves the right to change the terms and conditions at any time without prior notice. In the event that changes are made, the revised terms and conditions are used effective immediately. Only orders made after those changes will adopt those changes.
For example, if I promised a cupcake at the time of your order, but then I removed that condition and promised a cookie, you will still get the cupcake, whereas anyone after that will get a cookie.
This is just an example, I can't actually give you a cupcake or a cookie, but here's a virtual one for being ever so diligent in reading!
Believe it or not, I am actually Malaysian. Thus, Malaysia.
What is this store's return policy?
I try my best to make sure the prints are packed properly and sent off with a tracking number, so that you'll know the whereabouts of your order. There will be an insert enclosed with your order regarding the return protocols.
Why are the shipping rates different?
For international orders, the rates are more expensive and vary according to weight of your order, unlike the rates for addresses in Malaysia.
But, if you are ever coming to Malaysia, and attending the same convention, you could save on that by meeting me in person!
Why are the shipping rates expensive?
I am sending your order with a secured mailer and registered label. You know, so that you can track your order and know where it is, and start nagging someone who is at home to keep an eye out for the mailman.
Do you accept orders internationally?
Definitely. I do notice you, my international supporters!
How long does it take for my order to arrive?
According to my postal service :
- 3 - 7 business days for local orders
- 5 - 14 business days for international orders
Note to Seller section, what is that?
Well, if you have any special request, for example, you want to dedicate the print to someone else/you have a specific alias for me to sign to, do let me know. If you just want to give a little comment of support, I'd appreciate that too!
My order has not arrived/went missing!
Oh, no! The order grew legs and walked away! Just kidding. I have alien powers, but I doubt my powers can be transferred.
It's most likely due to someone being clumsy along the delivery chain/it was seized by customs/there is a kleptomaniac along the line.
I'll try my best to get you a replacement or refund, if such a case happens.
Bank-In vs PayPal Methods
Personally, I prefer the bank-in method as it has less complications and isn't fee-charged, unlike via PayPal.
No commissions or fee = more savings = more projects in the future.
Though I understand, for international orders, it would be more straightforward to use PayPal instead. So, don't worry about it!
I revisited your store and I noticed changes?
Do note that Ara's Store reserves the right to change the terms and conditions at any time without prior notice. In the event that changes are made, the revised terms and conditions are used effective immediately. Only orders made after those changes will adopt those changes.
For example, if I promised a cupcake at the time of your order, but then I removed that condition and promised a cookie, you will still get the cupcake, whereas anyone after that will get a cookie.
This is just an example, I can't actually give you a cupcake or a cookie, but here's a virtual one for being ever so diligent in reading!